DARK SIDE OF REHAB 5 2022
Registration & Sponsorship
Dark Side Of Rehab 5 Program
Vicki Tabor (Director of Stakeholder Engagement)
Damian Davidson (Acting Director Compensation)
Established in 2011, Worker Assist has gone from strength to strength. What was once a small service with one part time lawyer and borrowed admin staff, we have grown to become a vibrant community legal centre, employing four lawyers, full time admin and have a thriving volunteer program with students from Utas. 10 years on, we take a look at issues workers have experienced in the workers compensation space, trends in injuries and behaviors and our concerns for workers as we head into a new decade of Worker Assist.
About your presenter:
Mylinda Purtell has been the Principal Solicitor of Worker Assist since 2016, following 12 years in private practice specialising in civil litigation in particular Workers Compensation claims and MAIB matters.
To support someone through their recovery and claim can appear a simple task, however with so many stakeholders involved, and opinions shared, it can quickly become complicated. Under claims, it is easy to lose sight about how to support people rather than the process.
About your presenter
Angela McLean has previous employment history in Nursing and has now been working as a Rehabilitation Consultant for 15 years. Angela has extensive knowledge of Tasmanian local industry and the Workers Rehabilitation & Compensation Act. Angela has completed her Cert IV in Personal Injury Management and is an accredited IMC approved by WorkCover Tasmania. Her employment role as a Senior Workplace Rehabilitation Consultant working full time at Procare Group has her assisting injured workers recover and return to work by developing and implementing Return to Work Plans, identifying and resolving any barriers and facilitating engagement of all stakeholders involved in the rehabilitation and return to work process. She enjoys working in this industry and genuinely cares while offering a personalised and authentic support service to injured workers and employers across Tasmania. In the past 5 years, Angela has assisted 187 Tasmanian Injured Workers successfully return to their full pre-injury employment with a 94% successful return to work rate. Angela approaches her work, building strong working relationships with all stakeholders which allows for this success and always puts people before process. Angela takes a holistic approach to recovery and has the ability to consider everyone’s perspective while continuing to focus on the individual, her experience has allowed her to reflect on what has worked and why, ultimately to come to a positive outcome for all involved.
The presentation is outlining the PhD doctoral research of Kelly McInnes before providing preliminary findings. This research is tracking employees’ experiences returning to work following a physical or psychological injury or illness. The research investigates employees’ experiences and aims to generate insights and explorations of what it is people experience when returning to work, the nature of those experiences (both positive and challenging elements), the diversity of experiences had, the kinds of outcome resulting from their experience and what kind of supports they have from stakeholders (such as their immediate supervisor, return to work coordinator, medical team, family, etc.). The research aims to understand the experiences of individuals returning to work, as well as how stress, levels of Psychological Capital and social support will provide valuable insight into how organisations can support RTW.
About your presenter:
Kelly McInnes is a current PhD Candidate with the Tasmanian School of Business and Economics at the University of Tasmania. Kelly has research experience related to physical and psychological injury, with research projects focusing on workplace conditions, return to work experiences and overall return to work outcomes because of these experiences. Kelly has additional research experience in the occupational rehabilitation space, providing research expertise in the proposed new framework for Workplace Rehabilitation Providers in Tasmania. With a background in Psychology and Human Resource Management, Kelly blends both disciplines to focus her research in the Occupational Rehabilitation space.
(Dr David O’Halloran Dept Occupational Therapy Monash University)
We know from a range of health and human services that when you systematically measure the end-user’s experience of a service, it can improve service delivery. We know this from medical clinics, hospitals, child and adolescent services, residential care. It has been proposed that such data can improve the quality of a service either through a ‘change’ pathway (whereby providers initiate quality improvement in response to feedback) or through a ‘selection’ pathway (whereby end-users choose a high-quality service). This latter pathway is consistent with one of the early promises of the marketisation of human services, which at least in theory, placed importance on consumers being able to drive a system that was more tailored, more personalised, and more flexible via the ‘invisible hand’ of market forces.
This presentation will cover elements of the author’s PhD research that describe the process of developing of a valid and reliable rating scale of end users’ experiences. It will explain the important distinction between satisfaction and experience and why satisfaction is an ineffective measure in human services. The lessons for Vocational Rehabilitation will also be discussed.
About your presenter:
Dr David O’Halloran is an Occupational Therapist with more than 35 years’ experience in Disability Employment and Vocational Rehabilitation Services including direct service delivery, program management, project management and policy development at a local, national, and international level. David’s PhD research at Monash examined the reasons why nearly 4 million appointments are missed with Australian employment service providers every year.
(Hon Assoc Prof Venerina Johnston (UQ)
Kelly Davies (QUT)
This presentation will provide a comprehensive overview of the evidence base and the practical skills for psychosocial injury management in occupational settings. Venerina will present the knowledge, skills and behaviours work rehabilitation providers need to operate effectively. Kelly will explore what experience shows are essential skills to successfully navigate cases where psychosocial issues are the presenting barriers for a successful return to work. The session will include an interactive workshop encouraging participants to apply approaches presented in the session.
• An update on the current evidence base for best practice approaches to addressing work injury management
• Develop and apply an evidence-based approach to addressing psychosocial barriers
• Learn practical skills that can be utilised in challenging return to work cases
About your presenters:
Venerina Johnston is an Honorary Associate Professor at The University of Queensland and titled Occupational Health Physiotherapist with qualifications in occupational health and safety and work disability prevention. She has a rich background in occupational rehabilitation and injury management from the perspective of the insurer, provider, and employer. Working with key stakeholders including consumers, employers, health providers and insurers, Venerina’s research aims to identify the physical and psychosocial barriers to work participation and develop strategies to improve vocational outcomes for workers. She has published over 120 scholarly works and has been successful in obtaining AUD$4.7million in research funding.
Kelly Davies graduated from the University of Queensland with Bachelor of Occupational Therapy in 2005. She has worked in a range of acute, subacute and community setting focusing on physical rehabilitation. In 2017, Kelly refocussed to occupational rehabilitation with Virgin Australia and entered the world of injury management. As part of her time there, she progressed to become the National Manager for Rehabilitation as Virgin transitioned to become a self-insured licensee under the Comcare scheme. Kelly graduated in 2018 from Griffith University with a Master of Rehabilitation Counselling and since then has focused clinically on supporting the injured worked where psychosocial factors and mental health conditions are significant barriers for RTW. She currently works for the University of Technology (QUT) in Brisbane as a Senior Health Partner. Her character strengths include a love of learning, judgment and appreciation of beauty and excellence.
Well Minds Work
Dr Emma Richardson Clinical Psychologist
Jessica Forward Psychologist
Although recent research in Australia regarding burnout amongst vocational rehabilitation providers is limited, learnings from other countries and previous decades suggests that burnout likely occurs at a similar rate to those working in other helping professions (i.e, higher than in the general population). There are several factors that influence burnout rates, including caseload, competing demands and relationship dynamics. This workshop will focus on relationship dynamics, specifically covering the Karpman Drama Triangle (including the victim- perpetrator-rescuer roles) as well as how core beliefs impact ways of interacting. Finally strategies to move from unhealthy relationship roles that increase your risk of burnout, to sustainable ways of supporting clients that will increase your longevity in the field, will be discussed.
• Develop and understanding of common client practitioner relationship dynamics
• Identify your core beliefs and link them to your typical relational role
• Obtain strategies to develop healthy client-practitioner relationships.
About your presenters:
Well Minds Work:
Well Minds Work offers workplaces a range of interactive evidence-based mental health and wellbeing workshops that can be tailored to meet your organisational needs. These workshops are facilitated by registered Psychologists and aim to improve mental health and resilience, as well as to reduce absenteeism, improve productivity, and increase employee satisfaction at work.
Dr Emma Richardson is a Clinical Psychologist and the co-founder of Well Minds Work. Emma works across several settings: designing and delivering mental health and wellbeing training with Well Minds Work, teaching postgraduate students in Psychology at the University of Tasmania, and delivering therapy in private practice at Eternal Women’s Health.
Jessica Forward is a Psychologist and the co-founder of Well Minds Work. Jessica designs and delivers mental health and wellbeing training with Well Minds Work and provides therapy in private practice at Salamanca Psychology.
CEO Frontline Mind Dr Ian Snape
In this fast-paced practical workshop, Ian and Claire provide real case examples, practical frameworks and precision language patterns to enable Vocational Rehabilitation Providers to accelerate durable return to work through advocacy, challenging organisational systems and dysfunctional workplace practices. Vocational Rehabilitation Providers are often placed in the unenviable position of supporting injured workers to return to work in environments that are perceived to be unsafe by the employee. This is especially true when the injury is considered to be psychosocial – pain, stress, anxiety, trauma, and hypervigilance are examples of well-intended states that manifest as a way to keep us safe in situations where we perceive that there is risk.
Unreasonable expectations, overwork, bullying, ambiguity, blame, and exposure to trauma are common factors in delayed return to work, whether from physical or psychological injury, noting that the concept of mind is embodied, and the physical/psychological separation is artificial (and often hinders recovery).
About your presenters:
Dr Ian Snape is CEO of Frontline Mind, a global training organisation based in Hobart that specialises in resilience, recovery, and leadership. Ian is a former research leader and executive at the Australian Antarctic Division. He has led teams on 14 polar expeditions from the young age of 23. A fan of the Harry Potter books, Ian is the real-life Professor Snape, previously holding Professorships at The University of Melbourne and Macquarie University. He is the author of more than 100 scientific papers and has recently published a practical handbook: Resilience by Design: How to Survive and Thrive in a Complex and Turbulent World (Wiley).
Ian and Frontline Mind support individuals, teams, and organisations to perform under pressure in ways that are sustainable.
Claire Boyle is a HR generalist, with over 23 years of people management and HR experience. Having led teams in the private and government sector healthcare industry, she has experience managing Human Resources functions within demanding and time critical environments. Currently, Claire works in her speciality area of Conduct and Performance Management within Tasmanian Government. Her areas of expertise include HR compliance and best practices, performance management, workplace relations, job design, change management including redeployment and HR advisory services to managers and senior leaders. Claire is a certified HR Practitioner with the Australian HR Institute.