The Dark Side of Rehab 3 Symposium Will Be Held On Friday 31st May 2019

The Dark Side of Rehab 3” Symposium

Friday 31 May 2019, Royal Yacht Club of Tasmania, Sandy Bay

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DSR 3 Program


Vicki recently commenced in the role  of Director of Compensation and Communication with WorkSafe Tasmania.

This was proceeded by two years as the Compliance Manager, overseeing investigative matters with the General Inspectorate

Vicki’s original qualifications and experience are as a Registered Nurse and Midwife.

After 15 years of hands on practice, she successfully undertook post graduate studies in Occupational Health and Safety (OHS) management, and Ergonomics.

She subsequently commenced practice as an OHS and Vocational Rehabilitation consultant, working in this capacity for almost a decade.

During that time she was an active member of TAVRP.

Following this, Vicki joined the then Workplace Standards Tasmania as an Inspector, and later worked as an Auditor with WorkCover.

Since mid 2005, Vicki has held work health and safety roles in various State and Local Government entities.

In her current role, Vicki is able to bring together these experiences in support of the new WorkCover Tasmania Board.

Symposium Introduction & Opening

Whilst the changing nature of work presents its challenges, so too does it opportunities.

And, although today’s emerging issues require increasingly innovative solutions, we shouldn’t lose sight of the fundamentals of what it is we do.

“Into the light” chronicles some of the positive work being undertaken in jurisdictions across the country in the challenging world of Occupational Rehabilitation.


Dr Genevieve Grant is a Senior Lecturer in the Faculty of Law at Monash University, where she is Co-Director of the Australian Centre for Justice Innovation. Genevieve has a PhD in public health and law, and experience working as an injury lawyer, in court administration and legal policy development in government. Her research uses socio-legal and empirical methods to investigate the impacts of compensation scheme design and change on system performance and claimant outcomes. She teaches across a range of areas including litigation and dispute resolution, health law and legal ethics. Genevieve is a graduate of the Canadian Institutes of Health Research Strategic Training Program in Work Disability Prevention.

Session1: Navigating the work disability maze

Navigating the available supports is often challenging for injured workers and their networks. One source of this complexity is the sheer range of systems that respond to work disability. This presentation highlights recent research explaining this challenge. Additionally, it introduces ‘legal capability’ as a way to understand the skills and resources injured workers bring to the navigation task, and the ways they can best be supported.

Anne-Marie Dean is a Rehabilitation Counsellor with over twenty years of experience in the fields of Health & Human Services, Government & non-Government organisations and Education. Anne-Marie has developed this experience working throughout Queensland, Tasmania, as well as in the USA, Switzerland, England, Japan and Ireland.  Anne-Marie currently coordinates the post-graduate Counselling programs at the University of Tasmania.  She also provides EAP counselling and workplace mediation services throughout Tasmania. With a Masters of Health Science (Rehabilitation), she is also an Advisor to the Rehabilitation & Compensation Committee with WorkSafe Tasmania.

Session 1:  Workers Compensation Claims, Research and Practice

Can we do it better? A look at the new best-practice framework for managing psychological claims

Safe Work Australia and SuperFriend recently partnered to develop ‘Taking Action:

A best practice framework for the management of psychological claims in the Australian workers’ compensation sector’ aimed at improving claims experience and claims management.  The framework provides practical and evidence-based guidance to better support workers with a psychological injury or who are at risk of developing one.  Anne-Marie will discuss components of the framework, particularly related to her recent research within the Tasmanian workers compensation system, and how a focus on best practice claims management can support injured workers within the system.

Occupational Therapist with post- graduate qualifications in occupational rehabilitation, ergonomics and business.  Currently completing a Masters in Ageing in Society at Melbourne University with a specific interest in older adult workers and ageism.

Worked in strategic and operational roles in workers compensation insurance, occupational rehabilitation and occupational health both in Canada and Australia.  Has held numerous employer and committee positions including the Nominal Insurer and is a past chair of the Self Insurer’s Association of Tasmania. Currently the Manager of Wesfarmers Group TeamCover’s in-house self-insurance function in Tasmania.

When not at work you will often find her slowly renovating/ converting a heritage listed church in Derby (TAS) into a mountain bike retreat with family and friends.

Session 1:  Managing Complex Claims - Lessons & Trends From The Field

In occupational rehabilitation and workers compensation we often hear an injured worker’s claim referred to as “difficult” or “complex”.  But what is a complex claim and where does the complexity really reside?  As case managers, return to work coordinators and occupational rehabilitation providers, we navigate a landscape where multiple parties interact dynamically (and often non-linearly) to facilitate the timely recovery and RTW for an injured worker.  Its’ a tough gig and it appears to be getting harder as the very nature of work and employment contracts are changing, amidst a major demographic shift – population (and workforce) ageing.

This presentation examines current trends influencing complexity and then explores how case managers and rehabilitation providers are well poised to drive positive outcomes in this increasingly dynamic environment.

Angela has 20 years of experience as a researcher and management educator at 5 Australian universities. She obtained her PhD in Organisational Psychology at Griffith University in 2002.  She has led several large research projects funded by both industry and government in areas such as mental health in small businesses, creating and evaluating learning resources for leaders and managers on mental health at work, and understanding the prevalence and impact of workplace bullying in the Tasmanian Fire Service. Angela has also been a collaborator on projects with Victoria Police, beyondblue, the Tasmanian State Service, MONA, Worksafe Victoria and Tasmania. She has over 70 peer reviewed publications which examine topics such as workplace mental health, work-family conflict, workplace bullying, organisational change and other aspects of human resource management and organisational behaviour. In 2017, Angela has taken on a new direction in establishing Pracademia, a boutique consultancy business. Pracademia is focused on creating insights and applications for organisations from academic research and education, providing practical support to academics and universities and adding value to industry-academic partnerships.

Session 2: Workplace Mental Health

In this session Angela will cover the key elements of creating a mentally healthy workplace and discuss common work-related risks to mental health such as bullying and work stress.  Participants will work in groups to develop a deeper understanding of psychosocial risk assessment and management as well as share experiences of working with bullying and work stress claims. Angela will share recent research evidence and best practices.

Pamela-AtkinsonPamela has worked in work health and safety roles for over 30 years in Australia and the UK.  Time has been spent in the private and public sectors, research and consultancy.  Initially working as an occupational health specialist for large organisations, including British Nuclear Fuels and Rio Tinto, Pamela has managed to see a few things in her travels and is very interested in progressing the next era for work health and safety.  Understanding the assessment of physical, chemical and biological risks she has now turned her thoughts to the challenging issues of WHS culture, behavioural change and building better workplaces.  Pamela is currently facilitating the Better Work Tasmania program – a mechanism to improve better WHS outcomes across Tasmania.

Session 3: Promoting Mentally Healthy Workplaces 


Jennifer Long is a Certified Professional Ergonomist and an optometrist. Based in NSW, Jennifer is self employed as a visual ergonomics consultant and has had the pleasure of working in a variety of industries including offices, control rooms, retail, healthcare, manufacturing and transport, and has worked alongside ergonomists, physiotherapists, occupation therapists, engineers and architects.

In addition to her visual ergonomics business, Jennifer is a Conjoint Senior Lecturer at the School of Optometry and Vision Science, UNSW. Her volunteer roles include Chairperson of the International Ergonomics Association Technical Committee for Visual Ergonomics and she is a past president of the Human Factors and Ergonomics Society of Australia.


 Session 4: New technology, new ways of work

Note to participants: Please bring along some of your own mobile digital devices to work with during this session.

As a society we have become very reliant on digital technology. We have a wide variety of digital devices at our fingertips. We are no longer confined to using a desktop computer at a designated workstation. We can be connected to the world 24/7.

For some people, this digital connectedness comes with a physical cost: pain, discomfort and injury caused by awkward postures such as hunching over a smartphone or twisting to read information displayed on a poorly placed device.

In this interactive session participants will learn about the risk and hazards associated with new technology and new ways of work, discuss whether current visual ergonomics guidelines for workstations belong in the Dark Ages of work practice, and experiment with digital devices to help improve visual comfort.






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